Support

IG1 AI is entirely managed and maintained by the Iguane Solutions team.

We are here to help if you have questions, improvement suggestions, or are facing technical issues.

Contact support

Contacting our support is very simple. When you subscribe to IG1 AI, an account is automatically created on our dedicated support portal. Please check your emails, information to reach support are sent by email.

Step 1: Access the Portal

All request, including questions, improvements or issues, must be submitted on our Support portal.

Open a Ticket

Step 2: Submit Your Request

Select the appropriate category and provide as much context as possible (endpoint called, model used, payload sent, expected vs. actual behavior).

When reporting an IG1 API error, always include the request_id returned in the error response. This allows our team to trace the exact request in our logs and significantly reduces resolution time.

Find the request ID

Every error response returned by the IG1 AI API includes a request_id. Please copy this value and paste it into your support ticket description.

Here is an example:

{
    "message": "this is an error message",
    "code": 500,
    "request_id'": <Request_ID>
}